GENERAL INFORMATION

1. Introduction

1.1 These terms and conditions outline the rules and regulations for the use of Converted Currency's Website, located at https://convertedcurrency.com/.

1.2 By using this website we hope you accept these terms and conditions. Do not continue to use convertedcurrency if you do not agree to take all of the terms and conditions stated on this page.

2. Use of the Website

This website, www.convertedcurrency.com (“Website”), is for currency converter and foreign exchange rate. By using the Website, you indicate that you accept the Website Terms of Use and that you agree to abide by them. Access is provided only in accordance with CEC Website Terms of Use, which you can read by clicking here. By using the Website, you indicate that you accept the Website Terms of Use and that you agree to abide by them. If you do not agree to the Website Terms of Use, please refrain from using the Website.

3. Use of the Service

3.1 The Service is only available to individuals aged 18 years or over, all people who agrees to terms and condition are eligible to use this site.

3.2 For the purposes of Click & Collect and Click & Sell, this Service is only available at selected UK branches.

3.3 The Service may only be used to order Currency for holiday or business travel and not for speculative, investment or any other purposes.

3.4 By ordering your Currency from us, you confirm that you have read and understood these online terms and conditions and agree to be bound by them and to comply with all applicable laws and regulations.

3.5 The Service is only available for the currencies listed from time to time on the Website and is subject to availability of currency. Currency availability may also be subject to further monetary limits, currency exchange restrictions and to customers complying with all applicable laws and regulations, (including, without limitation, anti-money laundering and/or counter-terrorist financing legislation).

3.5 We reserve the right to decline and cancel orders without reason, and refunds will be issued where payment has already been made by customers.

4. Ordering and Paying for your Currency

By placing an order, you confirm that you have read and understood these terms and conditions, and agree to be bound by them. If you do not understand and/or agree to these terms and conditions do not place an order with us, as by placing an order with us you are indicating your acceptance to these terms. These terms and conditions shall apply to all contracts formed between you and us to the exclusion of any other terms and conditions you may seek to impose or incorporate, or which are implied by law or otherwise unless both you and we agree, in writing, to vary these terms and conditions and confirm, in writing, the variation. Fees and charges which apply to your order will be displayed on the ordering screen during the online ordering process (except for any charges levied by your card issuer).

4.1 Click & Collect As part of the Click & Collect Service, you can pre-order Currency on our Website and collect (and pay for) it in-store. Online pre order rates for this Service differ from in store rates. Should the in-store rate at the time of collection be in your favour, then the in-store rate will be honoured. If the foreign exchange rate falls between the time when you placed the order and the time of collection, the rate at the time of placing the online order will be honoured provided always that you collect your order within 2 Business Days of receiving notification that your order is ready for collection. Orders up to a maximum of £3,000 can be placed with this Service. A maximum of four different currencies can be placed within each order and a mix of denominations will be provided where possible. If you choose the Click & Collect Service, you will pay for your order when you collect it at the collection point (not when you place your order on our Website). Once we have received your order we will send an email to you acknowledging receipt (we may sometimes but not always call you to confirm this). Orders placed online on a day which is not a Business Day may not be acknowledged until the following Business Day. When your order is ready for collection we will send you a second email informing you that it is ready for collection. The email will include a unique order reference number which you must bring with you when you collect your order. Proof of identification (photographic & address; e.g. utility bill/bank statement dated within the last three months and driving licence/passport) may be required at collection, so please ensure you bring along acceptable proof of identity when collecting your order. Orders must only be collected by the person placing the order. Orders must be collected within 1 Business Day from the date of the notification email advising that your order is ready for collection. After this, subject to clause 5.1.3 we may at our sole discretion offer you the in-store exchange rate of the day you come to collect the order. Orders placed online on a Saturday, Sunday or Public Holiday may not be confirmed until the following Business Day

4.2 Click & Sell As part of the Click & Sell Service, you can bring your Currency to one of the stores listed within the Click & Sell section of the website and we will buy it from you at the pre-order rate which you booked when you placed your order online. Online exchange rates for this service differ from in-store rates. Orders up to a maximum of £3,000 can be placed with this Service. If you choose the Click & Sell Service, we will buy the Currency from you when you visit our store. Once we have received your order, we will send an email to you acknowledging receipt (we may sometimes but not always call you to confirm this). Orders placed online on a day which is not a Business Day may not be acknowledged until the following Business Day. When your order is ready to sell, we will send you a second email confirming this. The email will include a unique order reference number which you must bring with you when you call to our store. Proof of identification (photographic & address; e.g. utility bill/bank statement dated within the last three months and & driving licence/passport) may be required at collection, so please ensure you bring along acceptable proof of identity when collecting your order. Orders must only be collected by the person placing the order. We cannot accept coins as part of our Click & Sell service. Notes which are defaced/badly damaged or out of circulation will not be accepted. We reserve the right to decline certain denominations of any of the currencies in which we trade. Transactions must be completed within 2 Business Days of receiving a notification email that your order is ready to sell. After this, subject to clause 5.2.3 we may at our sole discretion offer you the in-store exchange rate of the day you come to transact your sell order.

4.3 All Orders To place an order, follow the instructions on the ordering screen. Once you have entered the ordering screen you must complete your order within 20 minutes otherwise your session may time out and you will have to restart the order process. You are able to correct errors on your order up to the point at which you click on “Finish”. The exchange rates we quote are subject to change. We will use the exchange rate (as set by us) that appears on the ordering screen at the time we receive your order. You must provide the requested information for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. We will use various procedures to authenticate each transaction and may, at any time, decline to process your order or any part of your order for any reason. By placing an order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation screen setting out the details of your order. To comply with legislation we may use your personal information to perform customer due diligence checks on you through third party provider data searches. It is your sole responsibility to meet the currency import and export measures and requirements of the United Kingdom and any country you may be visiting.

5. Collection

5.1 Click & Collect Collection is subject to the opening times of the collection location. Details for the opening times of the collection location can be obtained on the Website. In order to enable CEC to comply with its anti-money laundering and other legal obligations and its internal risk and fraud policies, CEC reserves the right to take a copy of your identification document(s) at the time of collection. If you fail to collect your order form the nominated CEC location within 2 Business Days of the date of the notification email advising you that your order is ready for collection order date then your order will be marked as non-collected and your order will be cancelled.

5.2 Click & Sell Your sell transaction is subject to the opening times of the collection location. Details for the opening times of the collection location can be obtained on the Website. In order to enable CEC to comply with its anti-money laundering and other legal obligations and its internal risk and fraud policies, CEC reserves the right to take a copy of your identification document(s) at the time of your transaction. If you fail to transact your sell order at the nominated CEC location within 2 Business Days of placing your order, your order will be marked as non-transacted and your order will be cancelled.

Personal Information If you have any enquiries as regards any personal data that we may hold concerning you, please contact us at the contact details provided in our Privacy Policy.